It is our aim to get your order to you as quickly as we can.We are generally able to deliver the majority of our orders within seven working days. Inevitably, some rugs take longer than others. We therefore advise that you should always check the 'estimated delivery' section on your selected product page prior to making the purchase.We supply rugs in UK to our customers at affordable prices and seek to deliver your orders in a fast and convenient manner;only using couriers with a proven track record for speed, customer service and reliability.
Rates
Mainland UK
We offer free standard delivery to our Mainland UK customers. "Standard Delivery" means that your rug should arrive during working hours (9am - 5pm) on a working day (Monday - Friday) during the estimated delivery window. We use 'next working day delivery' courier service for all of our shipments. This means that, unless it has been agreed otherwise, your order should be with you one working day after it has been collected from us.Once your order has been collected by the courier, you will receive an email from us confirming this and providing you with the tracking information.
For an additional fee, we can arrange for your order to be delivered at a time/day more convenient for you. Please note that the additional fee does not speed up your order. We will dispatch your order to you as soon as it is available for collection by the courier. The additional fee is payable to cover a surcharge our courier charges us to narrow down the delivery window. With regard to Saturday delivery requests, we aim to deliver on the first Saturday within the delivery window that the rug is available for collection by the courier, or the Saturday immediately following that delivery window.
Scottish Highlands, Northern Ireland & Offshore Locations(Postcodes BT,CA18-27, HS1-9, IM, IV, KA27-28, KW1-17,PA20-88, and PH17-50, TR21-25, ZE)
*Please refer to the size guide table below
Delivery instructions
Should you wish to leave any specific delivery instructions for the courier, you will be able to do so by entering them in the "Comments box" during checkout process.
Missed Deliveries
As noted above, we will inform you of your order's delivery date as soon as your item(s) is/are collected by the courier and provide you with tracking information. If delivery is attempted by the courier while no one is present at the property, the courier will leave a card through the door with a telephone number for the purpose of re-arranging delivery. You will be able to call that number and re-arrange delivery to an alternative standard delivery date at no extra cost.
European Deliveries
We are able to deliver to some European destinations including Austria, Belgium, Czech Republic, Denmark, France, Finland, Germany, Ireland, Netherlands, Norway, Portugal, Spain, Sweden & Switzerland. Please refer to the tables below for the delivery charges to the required European destination.
European Delivery Rates
*Please refer to the size guide table below
Size Guide
Our obligations
We will deliver your item(s) to you in the condition stated by us on this website i.e. new unless otherwise stated.
We will dispatch your item(s) to you in a timely fashion.
Please be aware that we cannot be held responsible for any errors caused by the courier. Even though we do use a reliable courier service, some delivery issues may occur that are outside our control.
In case of delivery failure and the failure of the courier to provide an adequate explanation to you, we will intervene on your behalf and rearrange delivery.
Your obligations
Upon receipt of the item(s), it is your responsibility to check the condition of the package and packaging. If the item looks damaged or dirty from the outside, please do not accept it as we are unable to pursue claims against the courier if the item(s) is/are signed for. If you did not or could not inspect your item(s) when delivered, please make sure you sign for the item(s) and write a note next to your signature as ‘not inspected’.
Should you need to make any changes to your delivery details, you will need to inform us on delivery@therugswarehouse.co.ukstating your order number as the subject of the email. An extra charge may be applicable in case the package has already been collected by the courier.
On the day of delivery, it will be your responsibility to track the item if you wish either via the courier’s website or by phone.
In case of delivery failure and the failure of the courier to provide an adequate explanation, you must inform us immediately on delivery@therugswarehouse.co.uk stating your order number as the subject of the email.
Note: You will not be able to change the delivery details with the courier without prior written consent from us. If you would like to change the delivery address for example, you will need to write to us ondelivery@therugswarehouse.co.uk stating your order number as the subject of the email and requesting the delivery to be redirected to a different address. We will then get in contact with the courier and redirect your package, but please note that there will be an extra fee payable by you for this service, which will be the fee chargeable by the courier.
